At Owen Appliances, we are committed to providing high-quality cookware, small appliances, and kitchen organization products. We understand that sometimes an item may not meet your expectations, so we offer a hassle-free return and refund process. Please read our policy carefully before making a return request.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in resalable condition.
  • The return request must be made within 7 days of delivery.
  • Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for return.
  • Certain items, such as perishable goods, personalized products, or clearance sale items, cannot be returned.

2. How to Request a Return

If you wish to return an item, please follow these steps:

  1. Contact Us – Email us at [[email protected]] within 7 days of delivery with your order number and reason for the return.
  2. Approval & Instructions – Once we approve your request, we will provide instructions on how and where to return the item.
  3. Shipping the Item – You are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you via email.
  • If the return is approved, we will process the refund within 7-10 business days.
  • Refunds will be issued via cash.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or issue a full refund.

5. Exchanges

We do not offer direct exchanges. If you want a different item, please return the original product and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If the issue persists, contact us at [[email protected]] for further assistance.

7. Changes to This Policy

We may update this policy at any time.

For any questions, feel free to reach out to us at [[email protected]]. We appreciate your trust in Owen Appliances!