At Owen Appliances, we are dedicated to delivering high-quality cookware, small appliances, and kitchen organization products to customers worldwide. Please review our shipping policy to understand our delivery process, estimated time frames, and important guidelines.
1. Shipping Destinations
We offer worldwide shipping to most countries. However, some locations may have restrictions due to customs regulations or shipping limitations. If we are unable to ship to your location, we will notify you during checkout or via email.
2. Order Processing Time
- All orders are processed within 1-3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email with tracking details once your order has been shipped.
3. Estimated Delivery Times
Delivery times may vary depending on your location:
- Domestic Shipping (Within): 5-10 business days
- International Shipping: 10-20 business days
- Remote Areas: Additional time may be required
Please note that delivery times are estimates and may be affected by factors such as customs processing, weather conditions, or courier delays.
4. Shipping Fees
Shipping costs are calculated at checkout based on your location and the weight of your order. In some cases, we may offer free shipping promotions—stay updated by checking our website.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the progress of your shipment. If you do not receive tracking details within 3 business days, please contact us at [[email protected]].
6. Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are not included in our prices and must be paid by the customer upon delivery. We recommend checking with your local customs office for more information.
7. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please contact us at [[email protected]] so we can assist you in tracking your package. If your shipment is confirmed lost by the courier, we will arrange a replacement or issue a refund.
8. Incorrect Address or Failed Delivery
- Please ensure that your shipping address is accurate before placing an order. We are not responsible for lost shipments due to incorrect addresses provided by the customer.
- If a delivery attempt fails due to an incorrect address or unavailability, the courier may hold the package for a limited time before returning it to us. In such cases, reshipping fees may apply.
9. Changes & Cancellations
- If you need to modify or cancel your order, please contact us within 24 hours of placing the order. Once an order has been shipped, it cannot be cancelled.
10. Contact Us
For any shipping-related inquiries, feel free to reach out to us at [email protected].